Privacy Policy

1. Introduction and Scope

b200m ("we," "us," "our," or the "Operator") operates an online gaming platform at https://b200m.cam that provides casino games, sports betting, live dealer games, and lottery services primarily to players in Indonesia. This Privacy Policy applies to all personal data we collect through our website, mobile applications, customer service channels, and any other digital touchpoints where you interact with b200m.

We respect your right to privacy and are committed to protecting your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable, Indonesian privacy regulations, and international best practices. This policy should be read in conjunction with our Terms & Conditions, which govern your use of the platform.

2. Data Controller Information

b200m is the data controller responsible for your personal information. If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

• Email: [email protected]
• Live Chat: Available 24/7 through the platform
• WhatsApp: Accessible via your account dashboard

3. What Personal Information We Collect

We collect several categories of personal information necessary to provide our services, comply with legal obligations, and improve your gaming experience. The types of data we collect include:

3.1 Information You Provide Directly

• Registration Information: Full legal name, date of birth, gender, email address, phone number, residential address, preferred username, and password.
• Identity Verification (KYC) Documents: Government-issued identification such as Indonesian ID card (KTP), passport, driver's license, or other official documents containing your photo, signature, and date of birth.
• Payment Information: Bank account details (bank name, account number, account holder name), e-wallet credentials (OVO, DANA, GoPay account information), transaction history, deposit amounts, withdrawal requests, and payment method preferences.
• Communication Data: Content of your communications with customer support via live chat, email, WhatsApp, or phone, including timestamps and conversation logs.
• Survey and Feedback Data: Responses to satisfaction surveys, promotional preference selections, and voluntary feedback about your gaming experience.

3.2 Information We Collect Automatically

• Account Activity Data: Login and logout timestamps, games played, bets placed, bet amounts, winnings, losses, bonus claims, deposit and withdrawal history, and account balance changes.
• Technical Data: IP address, device type and model, operating system, browser type and version, screen resolution, time zone settings, mobile carrier, and unique device identifiers.
• Usage Data: Pages visited, features used, navigation paths through the website, time spent on pages, links clicked, search queries, and interaction patterns with games and promotional content.
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions and to customize content for Indonesian players.
• Cookies and Similar Technologies: Session cookies, persistent cookies, web beacons, and pixel tags used to remember your preferences, authenticate your session, and analyze site usage. For more details, see Section 8 below.

3.3 Information from Third Parties

• Payment Processors: Confirmation of successful transactions, chargeback notifications, and fraud alerts from banks, e-wallet providers, and payment gateways.
• Game Providers: Game session data, RTP (Return to Player) statistics, and technical performance metrics from third-party software studios like Pragmatic Play, Evolution Gaming, and NetEnt.
• Fraud Prevention Services: Risk scores, device fingerprinting data, and behavioral analysis from third-party anti-fraud systems we use to detect suspicious activity.

4. How We Use Your Personal Information

b200m processes your personal data for the following purposes, each based on a lawful ground for processing:

4.1 To Provide and Manage Gaming Services

• Create and maintain your player account
• Process deposits and withdrawals in Indonesian Rupiah (IDR)
• Enable gameplay across slots, live casino, sports betting, and lottery products
• Calculate and credit winnings, deduct losses, and maintain accurate account balances
• Provide customer support and respond to your inquiries in English and Bahasa Indonesia

Legal Basis: Performance of our contract with you (Terms & Conditions)

4.2 To Comply with Legal and Regulatory Obligations

• Verify your identity and age (21+ requirement) through KYC procedures
• Comply with anti-money laundering (AML) and counter-terrorist financing (CTF) regulations
• Detect and prevent fraud, bonus abuse, and other prohibited activities
• Maintain records required by gaming license authorities and financial regulators
• Respond to lawful requests from government agencies, courts, and law enforcement

Legal Basis: Legal obligation

4.3 For Marketing and Promotional Communications

• Send email and SMS notifications about new games, bonuses, tournaments, and special offers
• Personalize promotional content based on your gaming preferences and history
• Notify you about changes to our services, Terms, or Privacy Policy

Legal Basis: Your consent (which you may withdraw at any time through account settings)

4.4 To Improve Services and Platform Performance

• Analyze usage patterns to identify popular games and features
• Optimize website and mobile app performance for Indonesian users
• Conduct A/B testing of new features and interface designs
• Develop new products and services tailored to Indonesian player preferences

Legal Basis: Legitimate interest (improving our services)

4.5 To Promote Responsible Gaming

• Monitor for signs of problem gambling behavior
• Enforce deposit limits, time-outs, and self-exclusion requests
• Provide access to responsible gaming tools and resources

Legal Basis: Legitimate interest (player protection) and legal obligation

5. How We Share Your Personal Information

b200m does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we do share your data with carefully selected third-party service providers and partners in the following circumstances:

5.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process deposits and withdrawals.
• Game Providers: Software studios like Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming to deliver gaming content.
• Customer Support Platforms: Live chat and ticketing systems to manage support interactions.
• Fraud Detection Services: Specialized security companies that help us detect and prevent fraudulent activities.
• Data Analytics Providers: Services that help us understand user behavior and improve platform performance.

All third-party service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

5.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, regulators, law enforcement, or courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations or respond to lawful requests
• Protect our rights, property, or safety, or that of our users or the public
• Investigate or prevent fraud, security breaches, or illegal activity
• Enforce our Terms & Conditions or other agreements

5.3 Corporate Transactions

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the business transaction. We will notify you of any such change via email or prominent notice on the website.

6. How We Protect Your Personal Information

b200m takes data security seriously and employs industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) encryption technology, the same standard used by banks.
• Secure Data Storage: Personal information is stored on secure servers located in data centers with physical access controls, 24/7 surveillance, and redundant backup systems.
• Access Controls: Only authorized b200m employees and contractors who need access to perform their job functions can view your personal data. Access is logged and regularly audited.
• Password Protection: Your account is protected by a password that you create. We strongly encourage you to use a strong, unique password and never share it with anyone. We recommend enabling two-factor authentication (2FA) for additional security.
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities.
• Employee Training: Our staff receives regular training on data protection principles and secure data handling practices.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

7. How Long We Retain Your Personal Information

b200m retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your account's active status plus any applicable legal retention periods.
• Closed Accounts: After you close your account, we retain certain data for up to 7 years to comply with financial record-keeping requirements, anti-money laundering regulations, and to resolve disputes or legal claims.
• Transaction Records: Deposit and withdrawal records, bet history, and financial transactions are retained for at least 5 years as required by gaming license authorities.
• KYC Documents: Identity verification documents are retained for the duration of your account relationship plus 5 years after closure.
• Marketing Data: If you withdraw consent to marketing communications, we will suppress your contact information from promotional lists but may retain it in our systems to honor your opt-out request.

8. Cookies and Tracking Technologies

b200m uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits. Types of cookies we use include:

8.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable you to navigate the site, access secure areas, and use features like your account dashboard and game lobby. Without these cookies, some services cannot be provided.

8.2 Performance and Analytics Cookies

These cookies collect anonymous information about how visitors use our website, such as which pages are most popular and whether users encounter error messages. This data helps us improve site performance and user experience.

8.3 Functionality Cookies

These cookies remember your preferences, such as language settings, preferred currency (IDR), and game display options, to provide a more personalized experience on return visits.

8.4 Marketing and Advertising Cookies

These cookies track your browsing activity across websites to deliver relevant promotional content and measure the effectiveness of our advertising campaigns. They may be set by us or our advertising partners.

Managing Cookies: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may impact your ability to use certain features of the b200m platform. Essential cookies cannot be disabled without severely limiting site functionality.

9. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete information in your account profile.
• Right to Erasure (Right to be Forgotten): You can request deletion of your personal data, subject to certain exceptions such as legal record-keeping obligations.
• Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances.
• Right to Data Portability: You can request a machine-readable copy of your data to transfer to another service provider.
• Right to Object: You can object to processing of your data for direct marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: Where we rely on consent to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing certain requests.

10. International Data Transfers

b200m primarily serves players in Indonesia, but some of our service providers and data processing facilities may be located outside Indonesia. When we transfer your personal data internationally, we ensure appropriate safeguards are in place, such as:

• Contractual clauses approved by relevant data protection authorities
• Certification schemes recognized under international data protection frameworks
• Transfers to countries deemed to provide adequate data protection by Indonesian or international authorities

11. Children's Privacy

b200m is strictly an adult gaming platform. You must be at least 21 years of age to create an account or use our services. We do not knowingly collect personal information from individuals under 21. If we discover that a user is underage, we will immediately suspend the account, forfeit any balances, and delete all associated personal data. If you believe a child under 21 has provided us with personal information, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

b200m may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by:

• Posting a prominent notice on the website homepage
• Sending an email notification to your registered email address
• Displaying a pop-up alert when you log in to your account

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of b200m after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how b200m handles your personal information, please contact our Data Protection team:

• Email: [email protected] (Subject line: "Privacy Inquiry")
• Live Chat: Available 24/7 through the platform
• WhatsApp: Accessible via your account dashboard

Our customer service team is trained to handle privacy-related inquiries and is available to assist you in English or Bahasa Indonesia. We aim to respond to all privacy requests within 48 hours and resolve issues within 30 days.